Article Links Real Time Subject Area
The Article Links Real Time subject area contains information about articles linked to from service requests. Only articles linked to service requests, and service requests linked to articles, appear in this subject area. All the articles are listed by their IDs in this dashboard.
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Dimension Folder |
Dimension |
Definition |
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Article Version |
Answer ID |
The unique identifier of the article. |
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Article Display End Date |
The end date after which the article is no longer available for display. |
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Article ID |
The article identifier. |
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Article Last Updated Date |
The date the article was last updated. |
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Article Latest Version |
The latest version of the article |
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Article Locale |
The article locale (language and region). |
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Article Major Version |
The major version of an article. The numbering of this version is 1, 2, 3 and so on. You can exclude this dimension from a report but you must include it for the subject area join to work effectively. |
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Article Minor Version |
The minor version of the article. This version includes minor edits to the major version. The numbering of this version is .1, .2, .3, and so on, for example 1.1, 1.2, 2.1. | |
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Article Publish Date |
The date the article is published. |
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Article Status |
The latest article status. |
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Article Title |
The article title. |
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Base Locale Code |
The code of the locale to which the article belongs. |
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Base Locale Description |
The description of the base locale. |
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Content Type |
The type of the content, for example, article or FAQ |
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Creation Date |
The date on which the article is added to the repository. |
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Department Name |
The name of the department. |
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Original Creation Date |
The date on which the article was originally created and imported. |
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Published |
The article is marked as published. |
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Version |
The current version of the article. |
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Version Locale Code |
The locale code for the version of the article. |
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Version Locale Description |
The description of the locale for the version of the article. |
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Article Links |
Answer ID |
The identifier of the answer. |
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Article Locale |
The locale to which the article belongs. |
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DeletedFlag |
The flags that are deleted from an article. |
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Helpful |
A link that has been considered helpful by users or agents. |
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Linked |
The article or document linked to an article |
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Link Created By |
The user who created the link to the article. |
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Link Creation Date |
The date on which the link is created. |
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Reference ID |
The reference identifier of the article link. |
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Service Request ID |
The identifier of the service request. |
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Shared |
A link that was shared by agents or users. |
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Employee |
To view the hierarchy and dimensions for this folder, see the Employee folder in the Article Real Time Subject Area topic.. |
The folder that contains dimensions for employees who owned article versions. Employees must be assigned the Resource role to be visible in Analytics reports. For more information on assigning roles, see the Create Knowledge Roles chapter in this guide. |
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Employee Original Article Author |
To view the hierarchy and dimensions for this folder, see the Employee folder dimensions in the Article Real Time Subject Area topic. |
The folder that contains dimensions for employees who created original articles. Employees must be assigned the Resource role to be visible in Analytics reports. For more information on assigning roles, see the Create Knowledge Roles chapter in this guide. |
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Employee Version Article Author |
To view the hierarchy and dimensions for this folder, see the Employee folder dimensions in the Article Real Time Subject Area topic. |
The folder that contains dimensions for employees who created versions of an article. Employees must be assigned the Resource role to be visible in Analytics reports. For more information on assigning roles, see the Create Knowledge Roles chapter in this guide. |
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Product - Service Request |
Product Group Extension - Service Request |
The product group of the service request. |
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Item Delete Flag |
The item is marked to be deleted |
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OrderableFlag |
The item is marked as ready to select. |
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Part Number |
The product's part number. |
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Prod Group Delete Flag |
The product group is marked to be deleted. |
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Prod Group Effective End Date |
The end date of the product group. |
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Prod Group Effective Start Date |
The start date of the product group. |
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Product Description |
The description of the product. |
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Product Line |
The line to which the product belongs. |
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Product Name |
The name of the product. |
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Product Row ID |
The row identifier of the product. |
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Product Type |
The type of product. |
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Service Request Catalog Hierarchy Name 1-12 |
The name of the service request catalog hierarchy at levels 1-12. |
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Usage Code |
The code for the type of product usage. It can be Base usage, Service usage, or HCM usage codes. |
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Service Category - Service Request |
Base Service Category ID |
The identifier of the category to which the base service belongs. |
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Base Service Category Name |
The name of the category to which the base service belongs. |
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Business Unit ID |
The identifier of the business unit. |
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Fixed Hierarchy Level |
The level of the fixed hierarchy |
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Level 1- Level 8 Service Category ID |
The identifier of the service category available at levels 1 through 8. |
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Level 1- Level 8 Service Category Name |
The name of the service category available at levels 1 through 8. |
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Stripe |
The stripe to which the category belongs. |
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Top Level Service Category ID |
The identifier of the service category available at the top level of the hierarchy. |
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Top Level Service Category Name |
The name of the service category available at the top level of the hierarchy. |
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The out-of-the-box service request attributes. |
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Time |
Date |
The date on which the article is linked. |
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Day Name |
The name of the day on which the articles are linked. |
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Enterprise Period |
The enterprise period in which the articles are linked. |
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Enterprise Quarter |
The enterprise quarter in which the article is linked. |
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Enterprise Year |
The enterprise year in which the article is linked. |
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Month |
The month in which the article is linked. |
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Quarter |
The quarter in which the article is linked. |
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Week |
The week in which the article is linked. |
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Year |
The year in which the article is linked. |
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Time- Additional Attributes |
Calendar Date |
The date of the time period. |
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Calendar Month |
The identifier of the calendar month. |
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Calendar Month End Date |
The end date of the calendar month. |
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Calendar Month Start Date |
The start date of the calendar month. |
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Calendar Quarter |
The identifier of the calendar quarter. |
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Calendar Quarter Start Date |
The start date of the calendar quarter. |
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Calendar Quarter End Date |
The end date of the calendar quarter. |
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Calendar Week |
The identifier of the calendar week. |
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Calendar Week Start Date |
The start date of the calendar week. |
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Calendar Week End Date |
The end date of the calendar week. |
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Calendar Year |
The number identifier of the calendar year. |
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Calendar Year Start Date |
The start date of the calendar year. |
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Calendar Year End Date |
The end date of the calendar year. |
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Day of Month |
The day of the month. |
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Day of Week |
The day of the week. |
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Day of Year |
The day of the year. |
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Enterprise Period End Date |
The end date of the enterprise period. |
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Enterprise Period Number |
The identifier of the enterprise period. |
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Enterprise Period Sort Order |
The sort order |
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Enterprise Period Start Date |
The start date of the enterprise period. |
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Enterprise Quarter End Date |
The end date of the enterprise quarter |
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Enterprise Quarter Number |
The number identifier of the enterprise quarter |
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Enterprise Quarter Start Date |
The start date for the enterprise quarter |
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Enterprise Year End Date |
The end date of the enterprise year |
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Enterprise Year Number |
The number of the enterprise year |
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Enterprise Year Period Number |
The period of the enterprise year |
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Enterprise Year Start Date |
The start date of the enterprise year |
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Offset Week |
The week that can be compared to the previous week |
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Week By Year |
The week number of the year. |
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Year By Week |
The week day of the year. |
The following table lists the facts of the article links real time subject area:
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Fact Folder |
Fact |
Definition |
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Article Links Facts |
# of Article Links |
The number of article links. |
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# of Article Helpful Links |
The number of article links considered as helpful by agents or users. |
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# of Article Shared Links |
The number of article links shared by agents or users. |