Content Types

Content types define the various types of articles in your knowledge base. A content type definition serves as an authoring template for articles that serve a specific purpose. For example, the application has prebuilt content types for solutions and FAQs.

You can define any number of content types and vary the elements that they contain, including:

• Content elements, including the title, and the text fields that make up the body of the article.

• Locale-specific article and field-level titles and descriptions.

• Products and categories that are relevant to the content type.

• Visibility to audiences at the article and field levels.