Define Article Statuses

You can define your own article statuses. You must localize each user-defined article status for each active locale.

1. Go to Setup and Maintenance and select Service from the Setup drop-down list.

2. Select Knowledge Management from the functional areas, and select the Manage Knowledge Article Status task. The Manage Article Statuses page displays.

3. Click the + sign to add a new status.

4. Enter the Article Status Name.

5. Add a localized label for the new status for each locale listed. For example, if you add a new status of Legal Review in English, and if your company also uses the locales English, US, and English, CA, it would look like:

   • Legal Review - English, US

   • Legal Review - English, CA

You can deactivate an article status if it is not used in the latest version of an article. Clear the Active check box to deactivate a status. You can delete an inactive user-defined article status by clicking the X but you can't delete a predefined status.