1. Administering Knowledge Management
  2. Enable and Disable Search Filters in My Knowledge

Enable and Disable Search Filters in My Knowledge

You can enable and disable search filters in My Knowledge so that users can restrict the search results to products, categories, or content types. Search filters are enabled by default in Service > My Knowledge, and Help Desk > My Knowledge.

To enable or disable search filters, you must have the FND_VIEW_ADMIN_LINK_PRIV privilege and the appropriate role for the page. For example, if you want to configure Service > My Knowledge, you must be a customer service representative or customer service manager.

Note: Search filters are not available in Knowledge > My Knowledge.

  1. Sign in to the application and click the user icon on the top right, and then select Settings and Actions > Manage Sandboxes.

  2. Create a new sandbox and set it as active, or select an existing sandbox and activate it.

  3. On the home page, select Service > My Knowledge or Help Desk > My Knowledge.

  4. Click the user icon on the top right, and select Administration > Edit Pages.

  5. In the Edit Pages dialog, hover the mouse over Edit Layer and select Site or Global and click OK.

  6. Click the Show Advanced Search icon to view the product, category, content type, and locale filters.

  7. Click the edit icon next to an option, and in the component properties box, select or deselect group to hide or show the option.

  8. Optionally, you can modify the display options and style of the component as desired.

  9. Click OK.

You can reorder the options and change their sequence on the page.

  1. Click the Select tab at the top of the page.

  2. Drag the mouse to select all of the components, and then select Edit Component.

  3. In the component properties box, select the children tab. Reorder the options using the up and down arrows, and click OK.