Overview of Content Collections

Collections are groups of documents that you create to quickly and easily include in the knowledge base and make available to agents and self-service users.

Thus authors are not required to create additional articles. Collections can be documents from web sites or document repositories, such as directories of PDF files.

The Knowledge content processor accesses the documents directly from the web or file server where they reside. You do not need to move or copy the documents to include information from your organization's web sites or other repositories in your knowledge base. You can create as many collections as you need.