Restrict Knowledge by Product, Category, or Content Type

You can configure the Knowledge Search Component to filter answers by product, category, and content type. Setting filters for specific products, categories, and content types enables you to show only the most relevant knowledge when users visit the page.

You can configure knowledge to display content about one product, category, and article content type (Solution, FAQ, and so on). You can select only the products, categories, and content types that are assigned to the application that the widget is configured for. The contexts that you set apply to search results, and recommended articles, but not to favorites. They also apply to the details page when users open an article from the knowledge component.

You can assign only one of each product, category, and content type. When you assign a combination of a product, a category, and a content type, all restrictions will apply. For example, if you assign the myProduct product, the Installation category, and the FAQ content type, search and recommended articles will show only FAQ articles about installing myProduct. You can also hide one or more of the tabs if they are irrelevant to the purpose of the page.

1. Open the knowledge search component in page composer.

2. Click +Add.

3. Choose up to one product, one category, and one content type from the selector.