1. Administering Knowledge Management
  2. Configure the Default Search Terms

Configure the Default Search Terms

The Recommended Articles tab displays a list of articles based on the default search terms that you configure.

If User-Friendly Parameter Setup is enabled, you can use the menu and dialog to configure the search terms. If User Friendly Parameter Setup is not enabled, you must manually enter the locale and search terms in this format:

{"language_code-location_code":"search_term","language_code-location_code":"search_term",...} Specify one entry for each active knowledge locale in your application. For example, if your application supports knowledge in English for the United States of America, French for users in France, and Spanish for users in Spain, and you want to display articles about vacation policy, enter the following: {"en_US":"vacation","fr_FR":"vacances","sp_SP":"vacaciones ",}

  1. Click the magnifying glass icon for the Search Locales Map to display the list of supported locales (language and territories).

  2. If User Friendly Parameter Setup is enabled, enter a search term for each active locale (language and territory) for the application. If User Friendly Parameter Setup is not enabled, manually enter the search term and locale data.

You can now publish the sandbox to make the edited page available to users.

Related Topics