Choose the Default Knowledge Tab

You can choose which knowledge tab will be open when users view the page you are adding knowledge to. Choose one of these tabs:

• Recommended Articles displays a list of search results based on the default search terms that you configure.

• Search displays a field for users to conduct their own knowledge search.

• Favorites displays the user's list of favorite articles.

If User Friendly Parameter Setup is enabled, you can select the tab to display on the page by default from the Default tab. If User Friendly Parameter Setup is not enabled, manually enter one of these identifiers to specify the desired tab:

• SEARCH

• RECOMMEND

• FAVORITES