1. Administering Knowledge Management
  2. Select an Industry-Specific Search Dictionary

Select an Industry-Specific Search Dictionary

You can swap the default search dictionary of the application for an industry-specific dictionary. Selecting an industry-specific search dictionary can fetch better search results for your search terms.

Changing from the Customer Help to your industry-specific dictionary does not affect product concepts or any concepts that you added or modified. Changing the dictionary takes effect immediately in Manage Search Dictionary, and after content processing, the newly selected industry concepts and synonyms will be used to determine the most relevant search results.

  1. Go to Setup and Maintenance, select the Service offering and then select Knowledge Management.

  2. Select Manage Knowledge Search Dictionary.

  3. Select Change and you will see a warning message about the impact of changing the dictionary.

  4. Select Continue and select an industry from the list.

  5. Click Apply to see an industry change confirmation.