Activate and Test the Integration Flows

If the OSC_OFSC integration package import, and the Oracle Fusion Service and Oracle Field Service connections were successful, activate and test the integration flows.

To activate:

1. Sign in to OIC.

2. On the Home page, click Integrations.

3. Click Active under OEC OFSC Work Order Created R13.

4. Click Active on the confirmation dialog window.

   Caution: It's not recommended to enable tracing when activating the integration flow in production.

5. Make sure the flow was activated successfully.

6. Repeat the active steps for the following integration flows:

   • OEC OFSC Work Order Updated R13

   • OEC OFSC Work Order Canceled R13

   • OFSC OEC Activity Updated R13

   • OFS B2BSVC Attachment

7. After activation, verify that the integration synchronization is functional.

Verify Integration Synchronization

Here's how you verify the synchronization:

1. Create a work order record in Oracle Fusion Service.

   It should automatically be created in Oracle Field Service. Verify in Oracle Field Service.

2. Move the activity in Oracle Field Service to a different date and time slot.

   It should automatically synchronize to the corresponding work order in Oracle Fusion Service. Verify the scheduled time is updated on the work order in Fusion Service.

3. Reschedule the work order in Oracle Fusion Service to a different date and time slot.

   It should automatically synchronize to the corresponding activity in Oracle Field Service. Verify the scheduled time is updated on the activity in Oracle Field Service.

4. Cancel the work order in Oracle Fusion Service.

   It should automatically synchronize to the corresponding activity in Oracle Field Service. Verify the activity in Oracle Field Service is canceled.

5. If you're using attachments, test the attachment by adding an attachment to the activity in Field Service. Then, make sure that attachment appears on the work order.