1. Integrating Fusion Service with Field Service
  2. Configure Integration Connections

Configure Integration Connections

Do the following tasks to complete the integration between Oracle Fusion Service and Oracle Field Service Cloud.

  1. Configure a connection to Oracle Fusion Service

  2. Configure the Connection to Oracle Field Service

Configure a Connection to Oracle Fusion Service

First, you configure the connection to Oracle B2B Service.

  1. On the OIC homepage, click Connections.

  2. On the Connections page, find B2B Service.

  3. Select the Oracle Engagement Cloud entry to view the Engagement Cloud connection detail page.

  4. Click Configure Connectivity.

  5. In the Connection Properties window, enter the values as shown in the following table. The values in the following tables are located in the email you receive when OIC is provisioned.

    Property Name

    Property Value

    OSC Service Catalog WSDL URL

    Enter the service catalog URL for your Oracle B2B Service instance. For example: https://<common domain host>/fndAppCoreServices/ServiceCatalogService?wsdl

    OCS Event Catalog URL

    Optionally, enter the event catalog URL for your Oracle Fusion Service instance. For example: https://CRM domain host>/soa-infra

    Note: This option applies only if this connection isn't used for creating integrations that subscribe to events.

    Interface Catalog URL

    [https://%3ccommon]https://<common domain host>/helpPortalApi/otherResources/latest/interfaceCatalogs

  6. Click OK.

  7. Click Configure Security .

  8. In the Credentials window, enter the values as shown in the following table.

    Property Name

    Property Value

    User name

    SERVICE_APP_ICS_ID

    Password

    Enter the password.

    Confirm Password

    Reenter the password.

  9. Click OK.

  10. Click Test on the OIC Connection Configuration page.

    It may take some time for the user SERVICE_APP_ICS_ID to synchronize with the directory.

  11. When Connection Engagement Cloud shows tested successfully, click Save.

  12. When Connection Engagement Cloud shows saved successfully, click Close.

Configure the Connection to Oracle Field Service

After you configure the connection to Oracle B2B Service, configure the connection to Oracle Field Service.

  1. Sign in to OIC.

  2. On the Home page, click Connections.

  3. On the Connections page, find Field Service.

  4. Click the Oracle Field Service Cloud entry to view the Field Service connection detail page.

  5. Click Configure Connectivity.

Next, follow the instructions in the Creating a Connection topic in the Using the Oracle Field Service Adapter guide.