Create Administrator-Defined Properties

The prebuilt OIC integrations already have the following administrator-defined properties mapped. If you choose not to use any of the fields, or if you create any field by a different name, you must modify the prebuilt integrations before you can activate.

Navigate to Oracle Field Service Configuration.

To create the properties, click on Properties in the Resources, Activities, Inventories section.

Here are the administrator-defined properties you need:

Note: The property label and type must be exact or the integration flows will error out when trying to activate due to mapping to a property that doesn't exist.

Property Name	Property Label	Property Type	Entity	GUI
Work Order Number	wo_number	String	activity	Text element
Service Request Number	wo_sr_number	String	activity	Text element
Account	wo_account_name	String	activity	Text element
Case Note	wo_case_note	String	activity	Text element
Field Service Note	wo_fs_note	String	activity	Text element
Asset Name	wo_asset_name	String	activity	Text element
Serial Number	wo_asset_serial_number	String	activity	Text element
Product	wo_asset_product	String	activity	Text element
Purchase Date	wo_asset_purchase_date	String	activity	Text element
Install Date	wo_asset_install_date	String	activity	Text element
Asset Status	wo_asset_status	String	activity	Text element

The following table shows the additional administrator-defined properties that you need if you're using attachments. There are no individual fields in Fusion Service work order for each attachment property. There is only an Attachments field. This field holds all attachments. Attachments are grouped into Categories, which can be named anything such as “OFS Photo” or “OFS Attachment.” The difference between OFS and Fusion Service is that OFS stores multiple attachments all on the Activity, while Fusion Service stores attachments in a separate table from the Work Order, each identified by its category.

For more information about setting up attachment categories, see the Attachments topics in the Implementing Applications guide.

Property Name	Property Label	Property Type	Entity	GUI	File Size Limit	Allowed MIME Types
Attachment	wo_attachment	file	activity	file	The default and the maximum size allowed are 5MB.	Enter the allowed MIME types. See the full list of supported MIME types in the Administering Oracle Field Service guide.
Photo	wo_photo	file	activity	image	N/A	N/A