1. Integrating Fusion Service with Field Service
  2. Create an Attachment Category in Fusion Service

Create an Attachment Category in Fusion Service

After you've added the attachment field property in Oracle Field Service, you create your new attachment category in Oracle Fusion Service.

Follow the instructions in the Configure Attachment Categories topic to create your own attachment category. The following table shows the values to use for your new category.

Attachment Category Values

Category Name: Enter a unique identifier for the category. There is a mapping specified in OIC to map the OFS property label to this category name. For example, "MY_ATTACHMENT".

Remember this property label. You will be using it again when configuring the integration.
User Name: Enter a name that users will see on the work order UI.
Module: Enter "Service" and tab out of the field. If you get a dialog window, select the row with User Module Name=Service, Module Type=APPLICATION and Module Key=SVC.
Description: Enter a description. For example, Category for files imported from OFS.
  1. Click OK.
  2. Associate the new attachment category to the attachment entity SVC_WORK_ORDERS by clicking Create (+) in the Attachment Entities section.
  3. Search for SVC_WORK_ORDERS, select the row, and click Save and Close.
  4. On the Manage Attachment Categories page, click Save.