Find My Technician

If you have Find My Technician enabled in Oracle Field Service, you can add the Where's My Technician field to the work order object. The field stores the URL that's passed from Oracle Field Service through the prebuilt OIC flow.

The URL opens a page from Oracle Field Service that tracks technicians when they're in route to the customer location.

Note: If you want the agent to view the Find My Technician map, add FsTechnicianLocatorUrl field to the Work Order Detail page through Application Composer. See the field mappings in the following related links. Once you add the field, the agent sees a link that opens the map in a new tab.

For more information about setting up this feature, see the Where's My Technician topic in the Administering Oracle Field Service guide.