Manage Work Order Integrations: Statuses

Managing work order statuses is optional. This activity maps work order statuses to Field Service statuses.

Note: You must have a role that contains the following privileges to perform this task:

To manage work order statuses:

In the Setup and Maintenance work area, go to the following:
- Offering: Service
- Functional Area: Work Order
- Task: Manage Work Order Integrations
Select the row in the Work Order Integration table for the integration where you want to manage the statuses.
Select the Status subtab in the Details region.
Change the status codes to your preference.
Click Save and Close.

The following table shows the parts of work order statuses.

Column	Editable	Description
Status Code	No	Predefined status code. Work order status codes can't be added or deleted.
Status	Yes	Status that appears on work orders in Fusion Service.
Status Category	Yes Options are: Canceled Closed Open	Category which an agent can filter work order statuses when querying work orders from the work order tab.
Description	Yes	Description of the status. This description doesn't appear anywhere outside of the setup task.

The following table shows predefined values for work order statuses.

Status Code	Status	Status Category	Description
ORA_SVC_WO_CANCEL_SUBMITTED	Cancel Submitted	Canceled	A cancellation request was submitted for the work order.
ORA_SVC_WO_COMPLETE	Complete	Closed	The field service activity was completed.
ORA_SVC_WO_NOT_DONE	Not Done	Closed	The field service activity wasn't completed. Create a new work order and schedule work to continue another day.
ORA_SVC_WO_CANCELED	Canceled	Canceled	The work order and field service activity were canceled.
ORA_SVC_WO_SUSPENDED	Suspended	Closed	The field service activity is delayed and the work continues later in the day.
ORA_SVC_WO_PENDING	Scheduled	Open	A field service activity was created and is now scheduled.
ORA_SVC_WO_STARTED	Started	Open	The field service activity is in progress.
ORA_SVC_WO_SUBMITTED	Submitted	Open	A work order was submitted to Field Service to create a field service activity.