Manage Work Order Integrations: Types

Use the Manage Work Order Integrations task to manage the work order types for work orders corresponding to activity types in Oracle Field Service.

Note: You must have a role that contains the following privileges to perform this task:

Prerequisite

Before adding the work order types, add the activity types in Oracle Field Service. The label property from the activity type, which is a unique field, is used in work order types to connect a work order type to an activity type.

Work Order Type Configuration

Add and update the types of work orders you're using on the Manage Work Order Integrations page. Enabled work order types appear in the drop-down list for agents when they create a work order.

In the Setup and Maintenance work area, go to the following:
- Offering: Service
- Functional Area: Work Order
- Task: Manage Work Order Integrations
Select the row in the Work Order Integration table for the integration where you want to manage the types.
Select the Type subtab in the Details region.

Add and update types of work orders.

The following table shows the columns on the Work Order Types page with descriptions.

Column	Required	Description
Activity Type Code	Yes	Value of the label property from the corresponding Oracle Field Service activity type.
Work Order Type Code	Yes	Unique code for a work order type.
Work Order Type	Yes	Value that's visible to the user in the work order.
Manual Duration	Yes	Value of zero or greater sent to Oracle Field Service when creating a work order. Based on the corresponding activity type property setting, this value is either used or ignored when estimating the duration to perform the activity.
Display Order	No	Determines the sort order of the work order types on the work order page.
Description	No	General description of the work to be performed.
Enable	N/A	Determines if the work order type is displayed in the work order page drop-down list.

Select the Enable check box for work order types you want to use.

Work order types can't be deleted. If you aren't using a work order type, disable it by deselecting the enable check box on the Manage Work Order Types page. Agents can't see disabled work order types when they create work orders.
Click Save and Close.