How do I enable Installed Base Assets for service requests and work orders?

If you're an Oracle Cloud customer that uses Installed Base Assets for processes such as Supply Chain, Service Logistics, Service Contracts, or IOT, you can opt-in to use the same asset model for your service request and work order processes.

Once you opt-in, the Installed Base Asset fields can be added to the Service Request and Work Order page layouts in Application Composer. From here, the installed base asset ID can then be passed to downstream processes such as Field Service or Service Logistics.

Enable Installed Base Assets

To opt in, do the following:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Change Feature Opt in link

2. Click the Features icon for Service in the first row.

3. Select Enable for Manage Assets Using Common Asset Model.

4. Click Done.

5. Click Done on the Opt In page.

Note: This is a global setting where you choose whether to use Installed Base Assets or the default Asset object for the Service Request and Work Order process. You can't use both asset objects in Fusion Service so you should carefully consider the impact if you have requirements to support asset management outside these processes. For example, Installed Base Asset doesn't currently support sales processes in Fusion Sales and Service and has limited support for extensibility.