1. Integrating Fusion Service with Field Service
  2. Options for Setting Up Your Integration

Options for Setting Up Your Integration

Before you Begin the setup in this chapter know that you have two options to integrate B2B Service with Oracle Field Service.

The options for setting up the B2B Service to Oracle Field Service integration are:
  • Manually set up the integration by following the steps outlined in this guide.

  • Configure Oracle B2B Service as a native application from Oracle Field Service. This automates all of the initial configurations for activating the Oracle B2B Service to Oracle Field Service Integration OIC Recipe.

If you choose the automated setup, you can go back and make manual updates, or re run the automated setup to make updates at any time. For example, if you've completed the automated setup and you create activity types in Oracle Field Service you can rerun the setup and it will bring over the new activity types.

Note: If you run the automated integration setup, you still need to complete the Manage Service to Field Service Integration to configure the work order area retrieval and create and configure the scheduler.
Warning: You can't run the automated setup if you've set up any part of the integration manually.

For more information about and how to use the automated setup, see Configure Oracle B2B Service in the Configuring Outbound Integration Channels guide.