Enable Responsive Knowledge in HCM Application Pages

You can enable a responsive user experience for the Knowledge Search component in HCM application pages. When you enable responsive knowledge, the enhanced experience applies to all responsive HCM application pages that have knowledge implemented.

Responsive knowledge provides recommended articles based on users' contextual information, and also supports additional searching based on users' search terms and other criteria. Users can also access their saved favorite articles.

Note: The responsive user experience is not available for the My Knowledge page or the Knowledge SR panel in HCM applications.

You must have the responsive user experience enabled in your HCM application, and for the specific pages where knowledge is implemented in order to use responsive knowledge. The responsive user experience is enabled by default in HCM applications.

You enable knowledge in your HCM application by implementing the Knowledge Search component, which is also called the knowledge widget. There is a single process to enable and configure knowledge in HCM application pages in responsive or non-responsive mode. Follow the enablement steps in this topic, then follow the process in Configure End-User Access to Knowledge in the Administering Knowledge guide, beginning with Add Knowledge to HCM pages.

1. Click Setup and Maintenance in the springboard menu.

2. Select the Service offering.

3. Select the Knowledge Management functional area.

4. Select Manage Administrator Profile Options.

5. Set the HCM_KM_WIDGET_RESPONSIVE_PAGES_ENABLED profile option to Y.