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  2. How do I configure a job to process inbound emails?

How do I configure a job to process inbound emails?

You can configure a new job to retrieve emails at regular intervals, based on the specified frequency.

Note: Inbound email is an asynchronous channel. When you have a high volume of emails, the emails are queued up and processed. Inbound email processing can take anywhere from 10 minutes up to 1 hour from the time the user sends an email depending on your inbound email volume and the frequency at which you've scheduled ESS job to process inbound emails.

To configure a job to process inbound emails:

  1. From the Navigator menu, select the Scheduled Processes option.

  2. In the Scheduled Processes screen, click Schedule New Process.

  3. In the Schedule New Process dialog box, select Job as the Type.

  4. Search for and select the Retrieve Inbound E-mail Messages option from the Name drop-down list.

  5. Click OK.

  6. In the Process Details dialog box, click Advanced.

  7. In the Schedule tab, in the Run options, select the Using a schedule option.

  8. Select Frequency and specify a Start Date.

    Note: You must ensure that you always select a frequency, whether you're using your test or your production environment. You can select a higher frequency if required. If you run a job manually without setting a frequency, the process might not retrieve all the emails. When you schedule the job to run periodically, it pulls all the emails from all the servers. After scheduling the ESS job your application may take few iterations of the job to refresh the caches that are required for the successful execution of inbound email processing. As a result, email processing might be delayed until the required caches are fully refreshed.

  9. Click Submit.

A job is scheduled to process inbound emails.

Note:

Inbound emails work properly only for SRs whose reference numbers have the following characters: [A-Z], [a-z], [0-9], and the special characters hyphen (-), colon (:), period (.), comma (,), or underscore (_). So you can use only one of these characters as the prefix for an SR reference number. You can't use any other special character in the prefix apart from the ones mentioned.