How do I change the default subject line in a service request?

By default, if an agent doesn't include a subject title in a new service request, the first few characters of the SR message is used as the subject. You can change this to default to the SR title by doing the following:

1. In your Fusion application, from the employee edit details page, select Edit Page in Visual Builder Studio.
2. In VB Studio, navigate to the variables section of the service-request-details-start page.
3. Add an event listener with the action: transientInternalServiceRequest.
4. Navigate to that action chain, then add a condition to verify whether the defaultMessageComposeSubject variable is set.
5. If the variable isn't set, assign the defaultMessageComposeSubject value with srnumber.