How do I configure notifications in Knowledge?

Depending on their user role, Knowledge users get various notifications related to the status of an article, improvement suggestions for an article, and the review progress of an article in a workflow.

Note: This answer is applicable to Fusion Service Knowledge Management with Redwood User Experience.

Usually, Knowledge users get two types of notifications:

• Knowledge-specific Notifications
• Suggestions and Workflow Notifications

Knowledge-specific Notifications

Owners of articles in Fusion Knowledge receive bell notifications, which include a link to the article in Redwood Knowledge Authoring.

To configure Knowledge-specific notifications:

1. Sign in as an administrator.
2. Select Setup and Maintenance.
3. From the Setup menu, select the Service offering.
4. Select the Knowledge Management functional area and click Manage Knowledge Common Profile Options. Configure the notifications by setting up the following profile options:

   Profile Option	Value	Description
   CSO_NOTIFICATIONS_PUBLISH	Yes, No (Default)	Notifies the owner of an article that it has been published. This can be helpful in circumstances where workflow takes a long time and the article owners want to know when it has been completed.
   CSO_NOTIFICATIONS_EXPIRING	Yes (Default), No	[CSO_NOTIFICATIONS_EXPIRING_TIMEFRAME] days before the expiration date of an article, this notifies the owner that the article expiration date is approaching.
   CSO_NOTIFICATIONS_EXPIRING_TIMEFRAME	14 (Default)	Controls the number of days before an article's expiration date that a notification is created.
   CSO_NOTIFICATIONS_EXPIRED	Yes (Default), No	[CSO_NOTIFICATIONS_EXPIRED_TIMEFRAME] days after an article's expiration date, this notifies the owner that the article has expired.
   CSO_NOTIFICATIONS_EXPIRED_TIMEFRAME	14 (Default)	Controls the number days of after an article's expiration date that a notification is created.
   ORA_CSO_NOTIFICATIONS_REVIEW_DATE_UPCOMING	Yes (Default), No	[CSO_NOTIFICATIONS_CONTENT_REVIEW_UPCOMING_TIMEFRAME] days before an article's review date, this notifies the owner that the article needs to be reviewed.
   CSO_NOTIFICATIONS_CONTENT_REVIEW_UPCOMING_TIMEFRAME	30 (Default)	Controls the number days of before an article's review date that a notification is created.
   ORA_CSO_NOTIFICATIONS_REVIEW_DATE_PASSED	Yes (Default), No	[CSO_NOTIFICATIONS_CONTENT_REVIEW_OVERDUE_TIMEFRAME] days after an article's review date has passed, this notifies the owner that the article is still awaiting review.
   CSO_NOTIFICATIONS_CONTENT_REVIEW_OVERDUE_TIMEFRAME	7 (Default)	Controls the number days of after an article’s review date that a notification is created.

5. Click Save and Close.

Note:

• Only the owner of the article will get the notification. By default, the person who created the article is the owner, but this can be changed.
• The owner gets a bell notification only, not an email notification.
• There's no profile option for notifying the owner when an article is unpublished.

Suggestions and Workflow Notifications

Fusion Knowledge relies on Activities to track the tasks related to Knowledge workflow and suggestions. As a result, all the notification options related to these tasks are the same as those available for Activities. These include:

• Calendar and Appointment Preferences
• Routines
• Groovy scripts that send notifications
• Notification Preferences

When extending Activities make sure to scope them correctly based on the ActivityTypeCode. Currently, these are the only types of notifications related to Knowledge:

• ORA_KM_WORKFLOW
• ORA_KM_SUGGESTION