1. Fusion Service Questions and Answers
  2. How do I use Adaptive Search for Fusion Service?

How do I use Adaptive Search for Fusion Service?

Adaptive Search is a high-performance search engine that provides keyword searching and enhanced filtering capabilities.

Note: You must have the Application Implementation Consultant job role to complete the setup.

  1. In the Setup and Maintenance work area, open the Configure Adaptive Search task:

    • Offering: Service

    • Functional Area: Productivity Tools

    • Task: Configure Adaptive Search

  2. On the Configure Adaptive Search page, click the Setup tab.

  3. On the Setup tab's Quick subtab, select the service request object you want to enable for Adaptive Search.

    If you're enabling Adaptive Search for Case Management, select the case object to enable.

  4. Click Publish.

    Your action runs an indexing process and an hourly index refresh for the objects you selected. You can monitor the progress of the indexing process on the Monitor tab. The process can take several minutes to complete, depending on your data volume.

  5. Click the Monitor tab and Publish subtab to monitor the process. If the process completes with errors, contact your help desk.