How do I register or unregister access points for inbound email?

For your inbound emails to be processed successfully, you must register the email addresses in the SVC_INBOUND_EMAIL_ADDRESSES profile option as access points. If your inbound email address changes for some reason, then you must register the new inbound email address as an access point.

Sometimes, you might must unregister a wrong email address that was registered by mistake. The ORA_SVC_UNREGISTER_INBOUND_ACCESS_POINT profile option controls the ability to unregister access points. Its default value is No. When it’s set to the default value, the Unregister button for an access point isn’t available. This setting helps to prevent unregistering of access points accidentally. Only when you specifically need to unregister an access point, you can change the value to Yes so that the Unregister button is available. After unregistering the access point, you can set the value of this profile option back to No.

Caution: When you register or unregister access points, they don't reflect in all the server instances, and some inbound emails might not be received. To prevent this from happening, you can do one of the following:

• Restart the servers to reflect the registering or unregistering of access points. You must contact Oracle Support for restarting the servers.
• Configure the Retrieve Inbound E-mail Messages job to run at a suitable frequency. See How do I configure a job to process inbound emails?

To register the access points for inbound email:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Communication Channels

   • Task: Manage Email Configuration, Registration, and Validation

2. On the Inbound Email Configuration and Validation page, in the Email Configuration region, click Validate.

   The access point setup is validated in this region.

   The following email addresses are displayed in the Access Point Value column of the Access Point Setup region:

   • Email addresses specified in the SVC_INBOUND_EMAIL_ADDRESSES profile option.

     Suppose one or more of these email addresses aren't registered as an access point with the UMS. In such cases, a Register button appears in the Action column for these email addresses.

   • Email addresses that are registered as access points in the UMS.

     All email addresses that are registered as access points with the UMS are displayed in this section. An Unregister button appears in the Action column for each email address.

     Note:

     Don't click Register and Unregister at this stage. You must complete the remaining steps.

3. Verify whether the email addresses specified in the SVC_INBOUND_EMAIL_ADDRESSES profile option are correct.

4. If the email addresses in the SVC_INBOUND_EMAIL_ADDRESSES profile option aren't correct, update them to show the correct values.

5. Refresh the Inbound Email Validation and Configuration page.

6. If you still see a Register button, click the button to register the email address with the UMS.

7. If you still see an Unregister button, click the button, because the email address is wrong.

   The wrong email address is unregistered, and is no longer an access point with the UMS.

   Note:

   • When you unregister an email address, all inbound emails to that email address are lost.
   • If the Unregister button appears grayed out and you can't click it, set the ORA_SVC_UNREGISTER_INBOUND_ACCESS_POINT profile option to Yes as explained earlier in this topic. Now you can click the Unregister button.