How do I update service request fields?

You can update SR fields from the Action Bar. Enter update to view a list of individual fields you can update. Here's a list of the fields you can update for a service request:

Action	Description
Update Account	Change the account associated with the service request.
Update Asset	Change the asset associated with the service request. If you select an account for the service request, then you can select an asset for that account. If you don't select an account but associate a contact with the service request, then you can pick an asset for the contact. If you don't select an account or a contact, you can't select an asset.
Update Assigned To	Change the agent to whom the service request is assigned.
Update Category	Change the category of the service request.
Update Critical	Specify whether the service request is critical or not critical.
Update Primary Contact	Change the primary contact associated with the service request.
Update Problem Description	Change the problem description of the issue. You can insert SmartText by typing # to display a list of plain SmartText entries, and type-ahead to progressively search and filter this list.
Update Queue	Change the queue to which the service request is assigned.
Update Related Objects	Change the relationships between two associated service requests and cases.
Update Severity	Change the severity of the service request.
Update Status	Change the status of the service request.
Update Title	Change the title of the service request.