Why can't I add attachments to a knowledge article as an author?

You may not be able to attach files to an article in Knowledge Authoring because either attachments are not allowed for the article content type or the file type is not allowed or your file exceeds the file size limit.

An article can have up to 20 attachments with a maximum file size of 100 MB.

Enable File Attachments

If you don't see the option to attach files to an article in Knowledge Authoring, you need to request your administrator to enable file attachments for the content type of the article.

To enable file attachments:

1. Log in as an administrator.
2. Select Setup and Maintenance.
3. From the Setup menu, select the Service offering.
4. Select the Knowledge Management functional area.
5. If you are using Classic Knowledge:
   1. Click Manage Knowledge Content Types Classic.
   2. Click the name of the content type you want to be able to attach files to.
   3. Click Content Schema.
   4. Select the Enable File Attachments check box to allow authors to attach files to articles of this content type.
   5. Click Save.

   If you are using Redwood Knowledge:

   1. Click Manage Knowledge Content Types Redwood.
   2. Click the name of the content type you want to be able to attach files to.
   3. Enable the Enable file attachments? switch to allow authors to attach files to articles of this content type.
   4. Click Save.

Manage File Attachment Types

File types such as office documents (.doc, .docx, .odt), PDF (.pdf), and video (.mp4) are the supported file extensions for attachments by default.

You need to request your administrator if you want to attach additional file types.

To enable additional file types as attachments:

1. Log in as an administrator.
2. Select Setup and Maintenance.
3. From the Setup menu, select the Service offering.
4. Select the Knowledge Management functional area and click Manage Knowledge Files and Images.
5. In the File Extensions Allowed text box, add the file extension you want to allow.
6. Click Save.