Why can't I find users in the Knowledge Users UI?

If you are unable to search for a user in the Knowledge Users UI, ensure that you have:

• Created the user with the required Knowledge role. For more information, see What are the predefined knowledge roles?.
• Added the Resource role to the knowledge user.

For an example on how to create a knowledge user, refer to the Create a Knowledge Author User topic in the "How do I get started with Fusion Knowledge Management in the Redwood User Experience?" playbook.