Why can't I suggest improvements to knowledge articles from the Knowledge application?

You need the Create Knowledge Tasks privilege having CSO_KNOWLEDGE_CREATE_TASK_PRIV as its code, to be able to view the Suggest a Change option, which allows you to provide feedback suggestions to improve knowledge articles from My Knowledge, Redwood Service Center, My Help, and Redwood Help Desk.

Note: This answer is applicable to Fusion Service Knowledge Management with Redwood User Experience, release 24C and higher.

An administrator can enable the Suggest a Change option for a user in one of the following ways:

• By adding the Create Knowledge Tasks privilege to one of the custom roles assigned to the user, and then running the following scheduled processes in the order given below:
  • Send Pending LDAP Request
  • Retrieve Latest LDAP Changes
  • Import User and Role Application Security Data
• By assigning one of the predefined roles, which has the Create Knowledge Tasks privilege, to the user. For example:
  • Knowledge Manager
  • Service Request Administrator
  • Service Request Troubleshooter
  • Customer Self Service Usage

  For more information on the list of predefined roles, see the Security Reference guide for your product on Oracle Help Center.