Case Management Documentation References

Case Management can support many HR processes which might be initiated through an HR Help Desk or can be used stand-alone. If you're considering using Case Management with HR Help Desk, here's some documentation for your review.

• Join Product Management in this presentation to learn about the benefits of using Case Management for use cases such as Complaints, Employee Relations, Labor Relations, Leave of Absence & Disciplinary Actions and how it differs from an HR Help Desk. Case Management in Oracle Help Desk
• This playbook gives you an overview of what you must do, should do, and what's nice to do when you're implementing Case Management. How do I get started with Oracle Case Management?