Configure Notifications

If you want a Bell Notification or Email to be sent in response to a particular event for Help Desk, you'll need to enable notifications.

See How do I enable notifications?

First you'll need to Create Groovy Trigger.

• How You Set Up Groovy Notification Triggers (oracle.com).

  Here's a Sample groovy notification script.

  The Notification Manager can help to override a particular script when you associate the trigger to the Notification Manager. See one example here:

  • Notify All Members of a Queue - WN 23C Help Desk - Oracle Video Hub.
  Note:

  • Ensure users don't mask the email IDs as part of notification testing. Such as [e-mail], and so on.

  • In the BPM worklist, Notifications set to All and test email address in the worklist should be blank.