Configure Oracle Digital Assistant

Oracle Digital Assistant (ODA) is a chat bot that allows employees to create or update help desk requests or search for knowledge.

HCM side documentation for this is found at:

• Using Oracle Digital Assistant to Interact with HCM

Only Redwood HR Help Desk customers can activate the Help Desk skill. See the following for more details:

• Use Chatbot for Help Desk
• Overview of Configuring Digital Assistant (YouTube)
• Configure a Web Channel and Set up a Digital Assistant for the Channel (YouTube)

Ready to use ODA can be switched on and used for as-is conversations.