Setup Slack or Teams Integration

To use third party messaging for agents to collaborate with other subject matter experts, from the conversations UI, you need to configure them.

Slack

Use the following documentation to set up Slack:

• How You Collaborate with Slack (oracle.com)
• Overview of Setting Up a Slack Channel for your Fusion Application
• How You Set Up a Slack Channel for Your Fusion Application: Method 2

For Slack, you must first set up the Slack App and provide the URL for the Fusion Application.

In Fusion, you'll need to Edit the Channel, set up the End Point, Create a Channel for Slack, Authorize, and then use the Job to sync.

Teams

Follow the instructions in the following document for setting up Teams:

• How You Set Up a Microsoft Teams Channel (oracle.com)