Enable Adaptive Search (Elastic Search)

To filter the list of Help Desk requests to view, you'll need to enable Adaptive Search (also known as Elastic Search).

1. Navigate to Setup and Maintenance.
2. Click the Tasks icon.
3. Select Search.
4. Enter Configure Adaptive Search in the search field.
5. Click the Search icon.
6. Select the Configure Adaptive Search task link.
7. Click the Setup tab.
8. In the Service section, select both HR Help Desk Contacts and HR Help Desk Request.
9. Select Partial Publish from the Actions menu.
10. On the Partial Publish window, select HR Help Desk Request and HR Help Desk Contacts.
11. Click Proceed with Partial Publish.
12. Click Publish.
13. Click OK on the Warning message.
14. Click the Monitor tab.
15. Click Start Process.
16. Verify the job is in WAIT status.

Note:

This will take a few hours to run. You might continue with the setup while this is running.

It isn't uncommon to get an error. If you do, restart the process from the Monitor Tab for the Configure Adaptive Search page. You can see the nature of the error in the Publish tab.