Enable Help Desk in the Redwood Experience

This chapter covers how to enable Help Desk, how to Enable Adaptive Search (Elastic Search), and set the default language.

Required Privileges and Roles

To begin setup, you must be logged in with an account that has the following privileges and/or Roles:

• Application Implementation Consultant Resource (ORA_HZ_RESOURCE_ABSTRACT)
• Next Gen Human Resource Help Desk Administrator Job Role (ORA_SVC_HUMAN_RESOURCE_HELP_DESK_ADMINISTRATOR_NG)
• Human Resource Help Desk Administrator Job Role (ORA_SVC_HUMAN_RESOURCE_HELP_DESK_ADMINISTRATOR)
• HR Service Request Administration Duty Role (ORA_SVC_HR_SR_ADMINISTRATION)

• HR Help Desk Administration Duty Role (ORA_SVC_HELPDESK_ADMINISTRATION)

Enable HR Help Desk

If you haven't already, you need to enable HR Help Desk in the Redwood experience. To do so:

1. Navigate to Setup and Maintenance. (If you've the appropriate permissions, it can be found by clicking on the Settings and Actions login icon, or you can find it in the Navigator.)
   • Offering: Help Desk
2. Click Change Feature Opt In.
3. Select Enable for the following rows (minimally):
   • Help Desk
   • Assignment and Routing
   • Email Communication Channel
   • Knowledge Management
   • Action Plans
   • Application Extensions
4. Click the Edit (pencil) icon in the Features column of the Help Desk row.
5. Click the Edit (pencil) icon in the Enable column.
6. Select HR Service Requests.
7. Click Save and Close.
8. Click Done.

9. Click Done.