Technical References for HR Help Desk

Here are some technical references for setting up Help Desk including What's New readiness documentation for each release, references for extending Help Desk, and Schema and API documents.

Readiness Documentation and Videos

Documentation that defines “What’s New” in each release can be found on Cloud Readiness site:

• Oracle Help Desk Cloud What's New

Videos that go with "What's New" documentation:

• What’s New for Help Desk in 23B
• What’s New for Help Desk in 23C
• What’s New for Help Desk in 23D

References for Extending Help Desk

Here are some resources that you can use as reference for extending the HR Help Desk:

• Extending HR Help Desk Using Groovy Script
• Configuring Applications Using Application Composer
• Help Desk - Oracle Video Hub

Schema and API Documentation

Documents showing Schema and APIs: Oracle Fusion Service - Development (APIs & Schema), specifically:

• REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience - HR Help Desk Service Requests REST Endpoints
• SVC_SERVICE_REQUESTS (oracle.com) – STRIPE_CD = HRHD