Embed Interviews in a Redwood Knowledge Article

You can embed the interview you created in Interview Definitions functional area in a Knowledge article.

This helps you reuse interviews, for example the laptop troubleshooting article, as a knowledge article and avoids the hassle of creating another knowledge article from scratch in Knowledge.

1. Click Knowledge > Authoring.

   The Knowledge Authoring page opens.

2. Click Create Article and select FAQ.
3. Specify the required fields.
4. Click the action menu, click the + icon, and click Link.

   The Add an Interview popup box appears.

5. Select the interview and the locale.
6. Click Add.

   You can see a placeholder of the interview added in your article. However, you can't see the actual content of the interview while you are editing the article.

7. Click Save.

   The content of the interview appears in the article.

8. Publish your article.