Embed an Interview in an Action Plan

You can now add an interview as a step within an action plan and resolve a service request or case.

You can orchestrate pre-defined interview steps for common troubleshooting patterns.

1. Go to Navigator > Service > Cases.
2. Search for Add Action using the action bar.
3. Type the name of the interview in the action bar and click it.

   A confirmation message that the action is saved is displayed.

You can now proceed to follow the steps in the interview.

After completing the interview, you can also view the transcript of the interview on the completed action.