Where do I find more information about and resources for Help Desk analytics?

Here's where you can find additional information on Fusion Sales, Service, and Help Desk analytics:

• Prebuilt Fusion Service analytics spreadsheet.

• Creating and Administering Analytics guide.

• Subject Areas for Transactional Business Intelligence in Fusion Sales and Fusion Service guide.

• Security for Sales Analytics and Reports guide.

• Securing Sales and Fusion Service guide.

• Oracle Transactional Business Intelligence guides.

• Fusion Service Report Sharing Center cloud customer connect.

• Analytics and Reporting Best Practices support resource center.

• R13.x CX OTBI Subject Area to Database Lineage Mapping Spreadsheet

• About Creating Your Own Subject Areas