What job roles do I grant to users for Help Desk?
Here's a list of job roles for employees and agents for Help Desk. When you've successfully enabled the interface for the Redwood experience and granted access to users, the new icons for Help Desk appear on the Home Page.
HR Help Desk
Employee:
- Next Gen Human Resources Help Desk User
Agent:
- Next Gen Human Resource Help Desk Agent
- Next Gen Human Resource Help Desk Manager
Administrator:
- Next Gen Human Resource Help Desk Administrator
Internal Help Desk
Employee:
- Internal Help Desk User (Internal – non-HCM SRs)
Agent:
- Internal Help Desk Agent
- Internal Help Desk Manager
Administrator:
- Internal Help Desk Administrator
Once the access is granted and you've enabled the interface for the Redwood experience, new icons for Help Desk appear on the Home Page.
