Dynamic Forms That You Can Extend

As described in the preceding topic, the Case Management UI is highly extensible. This topic gives you an overview of what layouts in the Case Management UI then you can extend using Visual Builder Studio.

The following two tables list many of the dynamic forms that you can configure, and many of the dynamic tables, used for , that you can extend.

Let's first look at the Create Case layout:

Now lets look at the different extensible layouts from the Cases page.

• 

  • View Case Contact Expanded Layout which is where you can designate the contact as primary.

  • View Case Contact Expanded Layout which is where you can designate the contact as primary.

• Team Members Collapsed Layout. Click the team member name to view the additional layout.

  

• Case Details (Edit Mode)

  

• Case Details Summary (View Mode)
• Case Details

  

• Case History (Read Only)