How do I enable users to create an audit trail?

You can create an audit trail of changes made to cases.

By default, only certain fields of the Case object are audited. If you want more fields to be audited, you must add them. You can also do an audit for the child objects by doing some configuration. Similarly, you must enable the audit for any administrator-defined child objects that you create from Application Composer.

To enable the audit for additional fields or the child objects of the Case object:

1. Sign in to the application as a setup user or administrator.

2. Navigate to the Setup and Maintenance work area.

3. Open the Tasks panel tab and click Search.

4. In the Search window, search for and click the Manage Audit Policies task.

5. On the Manage Audit Policies page, click Configure Business Object Attributes.

6. On the Configure Business Object Attributes page, select Case from the Product drop-down list.

   All the objects that can be audited are displayed. This includes the administrator-defined objects or administrator-defined child objects for predefined entities created using Application Composer.

   For the Case object, the Audit check box is selected by default. The subset of attributes that can be audited are also displayed.

7. Click Add.

8. In the Select and Add Audit Attributes dialog box, select the check box next to the attribute that you want to add, and click OK.

9. To add attributes to audit for each predefined or administrator-defined child object of the Case object, select the check box next to the object.

   Note: The predefined child objects and administrator-defined child objects of the Service Request object are displayed. For each of these child objects, one or more attributes are audited by default.

10. Repeat steps 7 and 8 to add more attributes.

11. Click Actions > Synchronize.

12. Click Save and Close.

Note: The audit for the Category object is enabled by default. But you can add more attributes by following the same steps as above.