Enable Viewing the Audit Trail
To enable viewing the audit trail for cases in the Case Summary page, you must expose the Audit History tab using Application Composer.
For more information, see the Common Components Subtabs topic in the Oracle Fusion Cloud Applications Configuring Applications Using Application Composer guide. Follow the same steps as described for the Change History tab.
Note: A user can view the Audit History subtab on the Case Summary page only if their role
has been assigned the SVC_VIEW_SERVICE_REQUEST_CHANGE_HISTORY privilege.