How do I activate Digital Customer Service as a new customer?

To perform this step you must have the Service Administrator role. The Service Administrator receives the "Action Required" welcome email from Oracle. As the designated activator of the Oracle Digital Customer Service service, the activator is only required to activate Digital Customer Service.

After that, the activator can select a different service administrator to manage the day-to-day administration of the service during the activation process if necessary.

1. Open the email prefaced "Action Required" that you received from Oracle Cloud.

2. Review the information about your service in the email, and then click the provided link to activate your service.

3. In the Activate My Service form, do the following:

   1. Enter a cloud account name.

      This name is used to identify your cloud account. We recommend that you use the same Oracle Cloud account that Fusion Service resides in.

   2. Enter Administrator details, and if you're not going to be the Service Administrator going forward, assign the new Service Administrator at this time.

4. Click Create Account to proceed to submit your request.

5. Click Close.

   The account is now active and ready to use.