How do I activate Digital Customer Service as an existing user?

To perform this step you must have the Service Administrator role. The Service Administrator receives the "Action Required" welcome email from Oracle. As the designated activator of the Oracle Digital Customer Service service, the activator is only required to kick off the provisioning process.

1. Open the email prefaced "Action Required" that you received from Oracle Cloud.

2. Review the information about your service in the email, and then click the provided link to activate your service..

3. Enter your cloud account name, and click Next.

4. Click Continue on the Cloud Tenant page.

5. On the log in page, enter your cloud account credentials, and click Sign In.

   The My Services page appears.

6. Click the Manage Account tile.

7. On the Account page, click the Activate tab.

8. Choose the service you want to activate, and click the Cloud Services Account Setup button.

9. Click the Cloud Account Name drop down list and select the cloud account you want to activate the service into and then click the Assign Account button.

   You receive a Review Summary message when the order is successfully activated.

10. Click Close to complete the activation phase.

    The account is now ready to use.