Assign Roles to Digital Customer Service Users

This topic shows you how to assign user roles in the Digital Customer Service application.

Self-Service Account Administrator

Each customer account must have at least one self-service account administrator. You can assign or remove the account administrator role to user accounts in Oracle Fusion Service.

Note: The first user created under a customer account is always automatically made granted the Account Administrator role for that account. The steps that are listed in this topic, are for creating additional account administrators.

To assign the self-service account administrator role:

1. Sign into Oracle Fusion Service as an administrator or setup user.

2. Navigate to the Service work area and click Self-Service Users.

3. From the Self-Service Users list, select the user you want to modify.

4. In the User Administration section, select the following role: Account Administrator.

5. Click Save.

   A dialog appears, confirming the role modification.

Self-Service Account Manager

You can assign the self-service account manager role to user accounts in Oracle Fusion Service.

To assign the self-service account manager role:

1. Sign into Oracle Fusion Service as an administrator or setup user.

2. Navigate to the Service work area and click Self-Service Users.

3. From the Self-Service Users list, select the user you want to modify.

4. In the User Administration section, select the following role: Account Manager.

5. Click Save.

   A dialog appears, confirming the role modification.