Configure Cobrowse

Here's how to set up Cobrowse, and Integrate the Cobrowse script tag in your Digital Customer Service application.

Set Up Cobrowse

This topic describes what's required before integrating the Oracle Cobrowse script tag in your Digital Customer Service application.

1. Configure the Oracle Cobrowse widget using the Oracle Digital Engagement Channels Administrative Console:

   1. Navigate to the following URL:

      https://my.livelook.com

   2. In the Login field, enter the administrator's email address that was specified when you ordered the service.

   3. Enter your password.

      Note: On your first login attempt, you will need to click the Forgot my password link and instructions for creating a password will be emailed to you.

   4. Click Login.

   For more information, refer to the Related Topics section for documentation on Cobrowse setup.

2. Locate the src URL, which is in the Cobrowse Launcher Script in the Oracle Cobrowse administration UI. For more information, refer to the Related Topics section for documentation on Cobrowse setup.

Integrate the Cobrowse Script Tag in Your Digital Customer Service Application

Before integrating Oracle Cobrowse with your Digital Customer Service application you must configure Cobrowse in Oracle Fusion Service and obtain the script tag.

1. Sign in to Oracle Visual Builder.

2. Open your Digital Customer Service application.

3. Click the Web Apps tile.

4. In the Web Apps tree, expand dcs , then root pages, and then click shell.

   The shell tab appears.

5. Click the Page Structure icon.

   

6. In the Page Structure panel filter field, enter Cobrowse.

7. Click the highlighted Cobrowse component.

8. Enter the launcher URL obtained in the previous topic in the launcher-url field of the component's property inspector.