1. Implementing Digital Customer Service
  2. How do I configure DCS profile options?

How do I configure DCS profile options?

This topic describes Digital Customer Service profile options, including configuration instructions.

The following two task lists apply to profile options for Digital Customer Service:

  • Manage Digital Customer Service Profile Options

  • Manage Digital Customer Service Account Setup Profile Options

Overview of Profile Options

Profile options let you configure and control application data centrally. Administrators and setup users manage profile options in the Setup and Maintenance work area.

Profile options store various kinds of information, including the following:

  • User preferences

  • Installation information

  • Configuration choices

  • Processing options

Here we focus on Oracle Fusion Service profile options specific to Digital Customer Service.

Registration Profile Options

The following table lists the profile options for Digital Customer Service Registration Profile Options.

Profile Option

Default Value

Possible Values

Effect

SVC_CSS_SELF_REGISTRATION

New Or Existing

None

New Or Existing

Existing Only

Specifies which contacts can self-register. If Existing is specified, only existing contacts can self-register.

SVC_CSS_SELF_REG_AUTO_APPROVE

False

True

False

Enables automatic approval of self-service registration requests that are associated with an account.

If SVC_ CSS_ SELF_ REG_AUTO_APPROVE is set to False and SVC_ CSS_ ACCT_ADMIN_APPROVE is set to True, then the Digital Customer Service Account Administrators can approve user registration requests in the Digital Customer Service Customer user interface. Also, Digital Customer Service Administrators can approve registration requests in the Digital Customer Service Administration user interface.

SVC_CSS_ACCT_ADMIN_APPROVE

True

True

False

Enables the approval of self-service user registration requests by users with Digital Customer Service Account Administrator roles.

If set to True, Digital Customer Service Account Administrators can approve user registration requests in the Digital Customer Service customer user interface and Digital Customer Service Administrators can approve registration requests in the Digital Customer Service Administration user interface.

If set to False, only Digital Customer Service Administrators can approve registration requests in the Digital Customer Service Administration user interface.

Note: This option applies only when the SVC_ CSS_ SELF_ REG_AUTO_APPROVE option is set to False.

SVC_CSS_ACCT_KEY_FIELD

OrganizationName

Any field in the Account object

Specifies a valid field name in the Account object. The field name is case sensitive.

Note: You must create an attribute in the account object to be the account key, because the default account key of account name isn't secure.

SVC_CSS_REG_CONT_MAP

An empty string

An empty string.

Any defined value, with a colon separating fields, and commas separating the pairs.

For example, reg_field1:contact_field1, reg_field2:contact_field2

You specify a value for this profile option only if the name of the attribute in the Self Registration object is different from the name in the Contact object. Cases where they may happen are if you have created a custom attribute for an object. Custom attributes are designated with an _c, such as PlaceOfBirth_c. For this use case, you ignore the _c when determining whether an attribute maps or not.

So, let's take the custom attribute in the Self Registration object PlaceOfBirth_c. Since the Contact object has a out of the box attribute called PlaceOfBirthno mapping is required since the two values match. If, however, the name of the custom attribute was BirthPlace_c the value of this profile option would then be BirthPlace_c:PlaceOfBirth.

Here's a additional example with multiple mappings:

First, you specify case sensitive name and value pairs to map the fields of the Registration View object to the Contact View object in the following way: reg_field1:contact_field1,reg_field2:contact_field2.

The reg_field1 is the PlaceOfBirth_c in the Registration View Object which is a custom object created in Application Composer.

The contact_field is the PlaceOfBirth field in the Contact View object. This attribute is already present in the Contact object.

So the mapping would be:

reg_field1:contact_field1 LIKE BirthPlace_c:PlaceOfBirth

SVC_CSS_SIGN_IN_ATTR_NAME

EmailAddress

The value of the assigned attribute must be unique.

Possible values include:

EmailAddress

Specifies the sign-in attribute that users must specify in the Login ID field in the Self-Service Registration object. This field is used to determine whether the user exists in the Lightweight Directory Access Protocol server.

SVC_CSS_REG_FLD_CONTACT

EmailAddress

Any field on the Self-Service Registration object.

Specifies the field to use during the user registration process to determine if the registering user is an existing contact. The field names are case sensitive.

The SVC_CSS_REG_CONT_MAP profile option is used to locate the name of the attribute on the Contact.

SVC_CSS_SEND_WELCOME_EMAIL

True

True

False

Enables sending a welcome email when a new user account is created.

SVC_CSS_USER_ROLE_COMMON_NAME

ORA_SVC_CUSTOMER_SELF_SERVICE_ USER_ABSTRACT

A string representing the name of the role that's set up for Customer Self-Service users. Typically, this is a copy of a Customer Self-Service User with additional privileges added.

Specifies the common name of the role granted to previously created Customer Self-Service Users.

SVC_CSS_ACCT_ADMIN_ROLE_COMMON_NAME

ORA_SVC_CUSTOMER_SELF_SERVICE_ ACCOUNT_ADMINISTRATOR_ABSTRACT

A string representing the name of the role that's set up for Customer Self-Service Account Administrator. Typically, this is a copy of a Customer Self-Service Account Administrator with additional privileges added.

Specifies the common name of the role granted to the previously created Customer Self-Service Account Administrators.

SVC_CSS_USER_CATEGORY

An empty string

A string

Specifies the user category that defines the URL to which the self-service user is redirected after a password reset.

The user category is defined in the Security Console.

SVC_CSS_IMP_SIGN_IN_ATTR_NAME

PrimaryEmailAddress

Any field on the Contact object.

Specifies a field in the Contact object to be used as the sign-in attribute when importing data into the Self-Service Roles object. The field name is case sensitive.

SVC_CSS_USE_FA_AS_IDP

False

True

False

Specifies whether the identity provider is Oracle Fusion Applications or Oracle Identity Cloud Service.

When set to True, Oracle Fusion Applications is used.

ORA_SVC_CSS_SELF_REG_B2C_AUTO_APPROVE

True

True

False

Enables automatic approval of self-service registration requests that aren't associated with an account.

If set to True, users who register without an account will be auto approved to become self-service users. If set to False, users who register without an account will need to be approved by an administrator before they can become self-service users.

SVC_CSS_PUDS_CACHE_DURATION

15

Integer in minutes

Determine the amount of time, in minutes, that Self-Service Optimization objects are cached.

SVC_CSS_ALLOW_CONTACT

True

True

False

Enables the self-service registration of B2C Service contacts.

SVC_CSS_ALLOW_CONSUMER

True

True

False

Enables the self-service registration of consumers.

SVC_CSS_CONSUMER_USER_CATEGORY

An empty string

A string

Specify the user category for consumers defining the redirect URL for self-service users after a password reset.

Account Setup Profile Options

The following table lists the profile options for Digital Customer Service Account Setup Profile Options.

Profile Option

Default Value

Possible Values

Effect

CSO_CONTENT_RATING_TYPE

None

True and False

Enables content rating for Knowledge.

Set Digital Customer Service Profile Options

This topic describes how to set profile options for Digital Customer Service. The profile options specific to Digital Customer Service are found in two task areas: Manage Digital Customer Service Profile Options and Manage Digital Customer Service Account Setup Profile Options.

To find and set the Digital Customer Service profile options:

  1. Sign in to Oracle Fusion Service as administrator or a setup user.

  2. In the Setup and Maintenance work area, go to the following:

    • Offering: Service

    • Functional Area: Digital Customer Service

    • Task: Manage Digital Customer Service Profile Options

      or

    • Task: Manage Digital Customer Service Account Setup Profile Options

  3. Click the name of the profile option that you want to modify.

  4. Set the profile option value as needed.

  5. Click Save and Close.