Overview of Developing Your Digital Customer Service Application

The Oracle Digital Customer Service reference implementation is an application built with the Oracle Visual Builder Visual Applications platform.

The reference application come configured with pages, styling, and functionality supporting a typical self-service experience. The Visual designer enables developers to make changes and implement the look-and-feel of a brand.

As with any development framework, there can be restrictions when using ready-to-use components and capabilities. While Oracle Visual Builder is flexible and code can be written to accommodate many use cases, Oracle recommends using the packaged components as a first fulfillment of your requirements. If those components don't meet your requirements, then you may extend the capabilities.

Note: If you have modified your Digital Customer Service deployment, you must devise a product life cycle strategy to manage your own code migration and merges as well as uptake any environment changes.

Your Digital Customer Service application has rules for business objects to execute business logic that deals with the data. Using object and field validators you can ensure data at the field or record level is correct. For more information, see the Related Topics section.