Create a Knowledge User Group

Create a knowledge user group using this task.

1. Sign in to Fusion Service as an administrator or setup user.

2. In the Setup and Maintenance area, go to the following:

   • Offering: Service

   • Functional Area: Knowledge Management

   • Task: Manage Knowledge User Groups

3. From the Department drop-down list, select Service.

4. Click Create new user group (+) to add a new user group.

   

5. Enter a unique name for the user group.

6. Enter a reference key name using only capital letters, numbers and underscore.

   Note: You will need this new knowledge user group's reference key later when you create a data security policy for the new role that you will create.

7. Click Create.

For more information on working with user groups, see the Related Topics link.