Create an Application without Self Service Optimization using a 20C Template or Later

To create a standard Digital Customer Service application that's not enabled with Self-Service Optimization, using the 20C template, use these tasks.

Set the Default Application Profile

First, you make the Default application profile the default for development, stage and publish.

1. Sign in to Oracle Visual Builder as an administrator.

2. Click the Menu icon, and select Settings.

3. From the Settings page, click the Application Profiles tab.

4. In the Default entry, expand the menu and do the following:

   1. Select Make development default.

   2. Select Make stage default.

   3. Select Make publish default.

Map the Application User Roles

Now you map the application user roles for the Default application profile.

1. In Visual Builder, ensure the Default application is opened.

2. Click the Menu icon, and select Settings.

3. Click the User Roles tab.

4. Click the Application Profile drop down list, and select Default.

5. Refer to the Add Mappings to User Roles topic in the Mandatory Setup Tasks chapter.

6. Add the Customer Self-Service User mapping:

   1. On the User card, click Assign groups or users.

      The Change Assignments dialog box is displayed.

   2. In the list of available mappings, search for the following string:

      Customer Self-Service User

   3. Click the plus sign (+) next to Customer Self-Service User.

   4. Click Save Changes.

7. Add the Customer Self-Service Account Administrator mapping:

   1. On the Account_Administrator card, click Assign groups or users.

      The Change Assignments dialog box is displayed.

   2. In the list of available mappings, search for the following string:

      Customer Self-Service Account Administrator

   3. Click the plus sign (+) next to Customer Self-Service Account Administrator.

   4. Click Save Changes.

Configure Service Authentication

And the final step is to configure service authentication.

1. In the Visual Builder Settings workspace, click the Services tab.

2. From the Backends list, select Oracle Cloud Applications.

3. Select Default Oracle Cloud Applications Server without user proxy.

4. Click the Enter user name and password icon by the User name field.

5. In the User name field, enter the user name of the APPID user.

6. In the Password field, enter the Fusion Service password for the APPID user.